Terms and conditions

Personal data protection

COOKIES POLICY

This policy explains how cookies are used by the crlab.com website operator - Marwan Saifi, operating under the business name Marwan Saifi Hair Transplant & Aesthetic Medicine Center. Cookie files (cookies) are used only for the purposes of administering the website and for statistical purposes.

WHAT ARE AND WHAT COOKIES CONTAIN

The so-called. cookies are small portions of information saved in the Website User's browser. Cookies are sent to the User's device during the first visit of the website, and then allow to recognize his device during each subsequent visit. Cookies allow to recognize the User's preferences and thus adapt the content to the User's needs. Cookies do not identify the User's personal data. Saving cookies in the browser's memory has no negative impact on the User's software or hardware. Cookies usually contain the domain name of the website from which they originate, their unique number and the time of their storage on the User's end device. A cookie allows the information contained in it to be read only by the server from which it originates.

WHY WE USE COOKIES

Cookies used on the website are used to implement various functions. First of all, they are used for statistical purposes, to analyze the functionality of our website and to adapt the content of the website to the User's preferences.

WHAT COOKIES WE ARE USING

Due to the purpose criterion, which cookies serve, the website uses statistical cookies that are used to compile statistics related to website pages.
According to the criterion of durability, we distinguish two basic types of cookies used by the website:

  1. session cookies: temporary files are stored on the User's end device until the end of the browser session, logging out, leaving the website or turning off the device;
  2. permanent cookies: files that remain saved on the User's device for a specified period of time in the cookie file parameters or until they are manually deleted by the user; leaving the website pages, logging out, ending the browser session or turning off the device does not delete them; The function of permanent cookies is basically limited to determining new and existing Website Users.

Cookies sent via the website can also be used by partners and advertisers cooperating with the website operator.

CANCELLATION OF COOKIES

The default settings of most web browsers allow cookies to be stored. The user may, however, independently and at any time change the settings so that cookies are blocked or to be informed that cookies are sent to his device. In order to manage cookies, please read the instructions or the help file of your web browser. We warn you that disabling cookies may affect the proper functioning of the website.

Shopping regulations in the CRLAB online store

1. Definitions

The following terms used in these Regulations are given the following meanings:

  1. Seller - Marwan Saifi, running a business under the name: MARWAN SAIFI HAIR TRANSPLANT & AESTHETIC MEDICINE CENTER in Wrocław (53-030) at Przyjaźni 66 street, apartment 3, entered into the Central Register and Information of Economic Activity kept by the Minister of Economy, NIP (Tax Identification Number): 8942940693, Regon: 020777753.
  2. User - a natural or legal person or organizational unit with legal capacity that purchases goods via the Seller's website.
  3. Website - the dotpay.pl online service website, which the Buyer can use to pay for goods covered by the Agreement.
  4. Buyer or Customer - a User who has concluded a Contract with the Seller.
  5. Agreement - an agreement for the sale of goods in the Seller's commercial offer presented via the Seller's website, concluded via this website.
  6. Website - the Seller's website: www.crlab.com/pl
  7. Seller's e-mail address - the Seller's e-mail address placed on the Website.

 

 2. Conditions for the conclusion and implementation of the Agreement in the Seller's online store.

  1. In order to conclude the Agreement, the User should complete and send to the Seller an order for goods using the electronic order form located on the Website, in particular providing their data, as well as selecting available shipping and payment options. The user should complete the electronic order form correctly. The Seller shall not be liable for the consequences of incorrect filling of the form by the User or providing false, incorrect or incomplete data of the User, in particular the address for shipping the goods. Placing an order is associated with the obligation to pay for the ordered goods which was concluded, in accordance with point 2.3 of these Regulations, the Agreement.
  1. If the user chooses the method of payment through the Website, the User will be directed to the Website. The terms of making payments through the Website are specified by the Website operator in its regulations and conditions, which are posted on the Website. The Seller is not responsible for the operation of the Website.
  1. Placing the order referred to in point 2.1 of these Regulations means that the User submits to the Seller an offer to conclude a sale (purchase) contract of the ordered goods. Placing an order takes place by completing by the User and sending to the Seller the order form located on the Website.
  1. The Agreement is concluded when the Seller confirms the acceptance of the order made by the User, in accordance with point 2.1 of these Regulations.
  1. Confirmation of the order, referred to in point 2.4 of these Regulations, the Seller makes by sending such confirmation by e-mail from the Seller's e-mail address to the e-mail address provided by the User when placing the order. Confirmation of order acceptance will in particular include an indication of the good, the price for the good and the date of shipment. The confirmation of acceptance of the order, referred to in this point 2.3, confirms the conclusion of the Contract as a distance contract. Along with the confirmation of order acceptance, the Seller sends to the e-mail address of the User who is a consumer the information provided when placing the order, referred to in art. 12 paragraph 1 of the Act of 30 May 2014 on consumer rights (Journal of Laws, 2014, item 827).
  1. The release of the goods covered by the Agreement takes place after the Buyer pays for this goods, by transferring the goods by the Seller to the entity delivering the package with the goods, selected by the Buyer when placing the order.
  1. The customer should pay for the goods covered by the Agreement by credit card via the DotPay or Shoper Website within 3 days from the date of the Agreement, unless when placing the order he chose the option of shipping the goods on delivery. If the Buyer fails to make the payment within the time limit indicated in the previous sentence, the Seller has the right to withdraw from the Contract and the Seller may send a statement of withdrawal from the Contract to the e-mail address provided by the Buyer.
  1. In the event of payment via the Website, payment for the goods takes place after the transaction is confirmed by the Website operator, upon receipt of the payment via the Website by the Seller.
  1. The prices of goods provided by the Seller include VAT and are expressed in Polish zlotys. The price does not include the costs of delivery of the goods, which are borne by the Buyer. The buyer is informed about delivery costs before placing the order. 
  1. The contract with the customer is concluded for the time necessary to perform it. The Customer is bound by the Contract until its performance, unless there are premises for withdrawal from the Contract, and the Seller or the Customer withdraws from the Contract.
  1. The Seller transfers the goods for shipment immediately, but no later than within 5 business days of receiving payment for the goods covered by the Agreement from the Buyer or concluding the Agreement if the Buyer has chosen the cash on delivery option. In the absence of goods in the warehouse, the Seller may indicate a longer deadline for shipping the goods, notifying the User to the e-mail address provided by him when placing the order. If the User does not agree to the new date, he is entitled to withdraw from the Agreement within 10 days of receiving information in this regard from the Seller by sending a text message to the Seller's Email. If a declaration of withdrawal from the contract is not submitted within the above deadline, the Parties shall be bound by a new date of shipment.
  1. The Seller indicates to the entity delivering the parcel with the goods as the Buyer's address - the address provided by the Buyer in the electronic order form. Delivery of goods is possible only within the territory of the Republic of Poland.
  1. The delivery of goods is carried out by post or courier. The buyer bears the cost of delivery in accordance with his chosen method of delivery.
  1. The buyer is obliged to check the parcel with the goods to the extent possible. In the event of a loss or damage to the parcel or goods, the Buyer should report the above to the Seller immediately to the e-mail address of the Seller, if possible attaching photos of defects and damage. Failure by the Buyer to fulfill the obligations set out in the previous task does not deprive the Buyer who is a consumer of warranty rights for defects, or other rights related to the Seller's liability for defects in goods.
  1. Goods are packed in cardboard boxes, while smaller goods susceptible to damage are additionally wrapped in bubble wrap. A VAT invoice or receipt is attached to the outside of the packaging in a transparent courier envelope or, in the case of smaller packages, inside the packaging.

 

 3. The right to withdraw from the contract.

  1. In accordance with art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws, 2014, item 827), the Customer who is a consumer is entitled, subject to point 3.4 of these Regulations, to statutory right to withdraw from the Agreement without giving a reason within 14 days from day of delivery of the goods to the Customer or a third party designated by him, other than the carrier. After this period, the Buyer loses the right to withdraw from the contract. The return of the goods by the Customer to the Seller, or which concerned withdrawal should take place immediately, not later than within 14 days of the statement of withdrawal, and the Customer bears the direct cost of returning the goods.
  2. In the event of withdrawal by the Buyer from the contract, the Seller shall refund all payments received from the Buyer, with the exception of additional costs of delivery of items resulting from the method of delivery chosen by the Buyer other than the usual method of delivery of the item offered by the Seller. The seller may withhold the reimbursement of payments received by the consumer until receiving the returned goods or providing proof that the goods have been returned by returning.
  3. Detailed information on the statutory right of withdrawal referred to in item 3.1 is attached as Annex 1 to these Regulations. The model declaration of withdrawal referred to in point 3.1 is Annex 2 to these Regulations.
  4. To withdraw from the contract, the Buyer should send to the address of the Seller a written statement of withdrawal, e.g. in the form of a completed withdrawal form attached as Annex 2 to these Regulations or the form attached as Annex 2 to the Act of 30.05.2014 on consumer rights ( Journal of Laws of 2014, item 827). The date on the postmark determines whether the withdrawal deadline is met. Seller's address to which the statement of withdrawal should be sent and the goods returned: MARWAN SAIFI HAIR TRANSPLANT & AESTHETIC MEDICINE CENTER, ul. Sowia 17 lok. 5, 53-024 Wroclaw.
  5. The right to withdraw from the contract referred to in 3.1 above is not entitled to the consumer, pursuant to art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), in particular, in relation to the contract:

1. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

2. in which the subject of the service is an item which deteriorates quickly or has a short shelf life;

3. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;

4. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.

  1. Returned when exercising the right of withdrawal, referred to in point 3.1, the goods should be complete and remain unchanged except for changes that were necessary to determine the nature, characteristics and functioning of the goods. The customer is responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods. The seller does not collect parcels sent to him on delivery and is not responsible for the costs associated with them.

 

 4. Complaint procedure.

  1. The Seller is obliged to provide the Buyer with goods free from defects. The seller is liable under the warranty for product defects. In the event of defects, complaints should be submitted to the Seller to the Seller's E-mail, subject to points 4.2 and 4.3 of these Regulations.
  1. Complaints regarding damage or loss of a parcel during transport by courier or Poczta Polska may be submitted to the Seller or directed directly to a courier company or Poczta Polska.
  1. In the event of defects in goods, the Customer should deliver the defective goods by courier or via Poczta Polska to the Seller's address together with a description of the defect and the request. The complaint should be accompanied by confirmation of the Contract for goods, e.g. a receipt, VAT invoice or other sales confirmation issued by the Seller. Failure to attach the confirmation of the conclusion of the Agreement has no effect on the effectiveness of the complaint submitted by the Customer who is a consumer.
  1. The buyer may request the exchange of the item for a non-defective one or the removal of the defect. If the item sold has a defect, the Buyer may also submit a statement on price reduction or withdrawal from the contract, unless the Seller immediately replaces the defective item with a non-defective one or removes the defect. The buyer may not withdraw from the contract if the defect is irrelevant.
  1. Goods sent under the complaint should be complete, unless part of it has been damaged due to a defect inherent in the goods.
  1. Complaints will be recognized immediately, no later than within 14 days from the date of receipt by the Seller. The Customer agrees to receive the Seller's response to the complaint, including the Seller responding to the Customer's demands and statements made under the warranty for defects, by electronic means to the e-mail address provided when registering the purchase account on the Website or the e-mail address provided by Customer when ordering.
  1. The seller does not give its own quality guarantee or provide after-sales services.
  1. In relation to the Customer who is not a consumer within the meaning of the Civil Code, the Seller's liability under the warranty for physical defects of the goods is limited to a period of one year from the delivery of the goods to the carrier and to the amount of the price paid by the Customer.

 

5. Final provisions.

  1. By sending the order form via the Website, the User agrees to the Seller processing his personal data contained therein for purposes related to the performance of the Agreement.
  1. The processing of the Buyer's personal data by the Seller is aimed at the correct execution of orders and delivery of goods.
  1. With the Buyer's explicit consent, the Seller may process his personal data for information and marketing purposes.
  1. The buyer has the right to inspect their personal data, correct them, the right to request the cessation of their use and the right to request their removal.
  1. By submitting the order form to the Seller via the Website, the User accepts these Regulations.
  1. The law applicable to the Regulations and the Contract concluded on its basis is Polish law. The language appropriate for the conclusion of the Agreement and communication between its parties is Polish.
  1. The Seller has the right to amend these Regulations by publishing the amended Regulations on his website. Any changes to the regulations do not apply to orders already placed.
  1. Information about the goods posted on the Website does not constitute an offer within the meaning of the Civil Code.
  1. To use the Website, including browsing the descriptions of goods and placing orders, a computer with Internet access and a current Internet Explorer, Google Chrome, Mozilla Firefox and an active User's e-mail account must be installed.
  1. Subject to the mandatory provisions of law, the Seller shall not be liable for errors in e-mail communication with the User independent of the Seller, in particular the blocking of e-mail messages originating from the Seller and directed to the User on the side of the e-mail server used by the User or via a computer User or software used by the User.
  1. The Seller reserves the right to interrupt the Seller's Website and E-mail, including suspension of the Website's availability for maintenance, modernization, review or extension of functionality, as well as changes in the equipment based on which the Website operates. As far as possible, the Seller will inform about the breaks referred to in the previous sentence in advance by posting on the Website a message about the planned break in the availability of the Seller's Website or Email.
  1. In the event of any conflict between any provision of the Regulations and the mandatory provisions of law, the applicable provisions shall directly apply, omitting the given provision of the Regulations, which shall automatically cease to apply.
  1. The provisions of these Regulations do not violate the statutory rights of consumers due to defects in goods. The provisions of the Regulations should be interpreted in a manner that ensures their compliance with applicable law.
  1. These Regulations shall enter into force upon its publication on the Website.
  1. The court having jurisdiction to settle disputes arising in connection with the performance of the Agreement is the court having jurisdiction over the registered office of the Seller. This provision does not apply to customers who are consumers.
  1. The buyer who is a consumer has the option of using extrajudicial means of dealing with complaints and redress. Detailed information on the possibility for the Buyer who is a consumer to use extrajudicial methods of dealing with complaints and redress as well as the rules of access to these procedures are available at the headquarters and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Trade Inspection Inspectorates and on the website of the Office of Competition and Consumer Protection (uokik.gov.pl). 

 

Appendix 1 to the regulations

 

INFORMATION CONCERNING THE USE OF THE RIGHT TO WITHDRAW FROM THE CONTRACT

- INSTRUCTIONS TO WITHDRAW FROM THE CONTRACT

 

The right to withdraw from the contract

If you are a consumer within the meaning of art. 22 (1) of the Act of 23.04.1964 - Civil Code, you have the right to withdraw from the contract concluded in the CRLAB online store within 14 days without giving any reason, and the deadline to withdraw from the contract expires after 14 days from the day of receipt by you of items which the contract concerns or in which a third party other than the carrier, indicated by you received the item, and if the order was carried out in parts - from the date of receipt by you of the last part of the completed order.

To exercise the right of withdrawal, you should inform us - MARWAN SAIFI HAIR TRANSPLANT & AESTHETIC MEDICINE CENTER, ul. Przyjaźni 66 3, 53-030 Wrocław, about your decision to withdraw from the contract by an unequivocal written statement. You can use the withdrawal form attached as Annex 2 to the regulations of the Vasari online store, but it is not mandatory.

In order to meet the deadline for withdrawing from the contract, it is sufficient that the statement on exercising your right to withdraw from the contract is sent by you before the deadline for withdrawing from the contract.

The right to withdraw from the contract is not entitled, pursuant to art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), in particular in relation to the contract: 

1. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

2. in which the subject of the service is an item which deteriorates quickly or has a short shelf life;

3. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;

4. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.

 

Effects of withdrawal from the contract

You are responsible for reducing the value of things resulting from using it in a different way than was necessary to determine the nature, characteristics and functioning of the thing.
You will have to bear the direct cost of returning the item. If the item, due to its nature, cannot be sent back in the usual way (electronic devices should be sent back by post as a shipment with a declared value) you will have to bear the direct costs of such a return - the amount of these costs for one product is estimated up to a maximum of about PLN 30.
In the event of withdrawal, you must send or provide to us at your own expense the item (s) covered by the contract to which the withdrawal relates immediately, and in any event not later than 14 days from the day on which you informed us of your withdrawal from this contract . The deadline is met if you send back the item in accordance with the above conditions before the deadline of 14 days.
In the event of withdrawal from this contract, we will refund to you all payments received from you, including the costs of delivery of the items, with the exception of additional costs resulting from the method of delivery chosen by you other than the cheapest usual delivery method offered by us, immediately, not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract, with the proviso that we may withhold reimbursement until we receive from you the thing to which the withdrawal relates or providing proof that the item (s) were returned to us by reference, whichever occurs first.
We will reimburse the payment, if possible, using the same payment methods that you used in the original transaction, unless you have agreed to a different solution; you will not incur any fees in connection with this refund.
Annex 2 to the regulations - model withdrawal form
Addressee:
MARWAN SAIFI HAIR TRANSPLANT & AESTHETIC
MEDICINE CENTER,
ul. Sowia 17/5
53-024 Wroclaw

 

WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract) 

 

I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract of delivery of the following items (*) contract for a specific work consisting of the following items (*) / for the provision of the following service ( *)

 

...................................................................................................................................................... 

 

Date of conclusion of the contract (*) / receipt (*)

 

...................................................................................................

 

Name of consumer (s)

 

.........................................................................................................

 

Address of consumer (s)

 

..........................................................................................................

 

Signature of the consumer (s)

 

....................................................................................

 

Date

 

.........................................................................

(*) Delete as applicable.

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